4 Ways to Maintain Business Continuity in Times of Disruption

Many community association managers across the country are working to respond to the rapidly changing environment caused by the spread of coronavirus (COVID-19). The best way to prepare your teams and communities for potential challenges is to be proactive. Here are four ways you can use cloud-based technology to maintain operations and safeguard your business during times of disruption. 1. Stay Connected by Streamlining Communications Staying in touch with your board members and homeowners is not only excellent customer service, but it’s also critical to your entire operation. Modern, mobile technology allows you to: Use mobile communication via two-way text messaging, email, and photo attachments so your residents can receive… Read More

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5 Risks of Self-Managed Community Associations

Self-managed community associations typically avoid professional management companies because of the cost. However, these associations have to ask themselves, “is the liability worth the risk?” As financial and legal responsibilities increase, so too do the risks associated with self-managed community associations. The Risky Business of Being a Self-Managed Community Association The majority of self-managed community associations are run by volunteer board members who typically work full-time jobs, don’t have the time to properly run a community effectively, and lack the industry experience needed to mitigate common risks. With this in mind, the five most common risks associated with self-managed community associations include: Meeting Minutes Compliance: Meeting minutes must be recorded,… Read More

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How to Transition Your Condo or HOA Community Away from your Current Manager

Moving away from your current property manager is not as difficult as community boards think.  This article discusses the pathway forward to help you change from whatever you are suffering with now to a brighter future. Just like breaking up with someone you dated you can procrastinate and not do it because you don’t want to deal with it, sometimes it is comfortable staying with someone you know rather than finding someone new or you talk yourself into staying saying it’s not that bad – until you are disappointed again. But when you make the move you are usually rewarded and say for heaven’s sakes what took me so long?… Read More

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Top 5 Problems with Self-Managing your Condo or HOA and Solutions

You know what? Becoming a self-managed community may not be right for you. It may be more work and you may have to learn a lot of new ways of doing things in an unfamiliar industry. But if you are looking for a low cost alternative to full property management, have a core group of active volunteers and have some industry experts to help, well then being self-managed might be the perfect choice for your association. Over my career I’ve worked with hundreds of volunteer board members. I’ve trained boards at Community Associations Institute (CAI) events and answered a lot of board member’s questions. I’ve sat with dozens of boards… Read More

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HOA & Condo Collections

The Needy, The Greedy, & the Seedy. HOA & Condo Collections

There are many reasons a community association owner is not paying their dues. Some of them are needy, some are seedy, and some are greedy

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Mirror Mirror

Mirror, Mirror on the Wall We have become a nation of very casual dressers. For some people, “casual” has come to mean that the clothes you wear to clean out the garage are ok to be worn to work. True, in some work environments that is acceptable. In ours it is not. What you wear, or how you present yourself, is crucial to how you are perceived by the client. Many of you out there may say it shouldn’t matter how we dress as long as we are good at what we do (a notion from 1960’s that should be as long gone as those years). The reality is –… Read More

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Dealing with Difficult People

Dealing with Difficult People Few new community managers walking in on their first day have the slightest inkling what is in store for them unless they have extensive customer-service experience. Without scaring everyone too much let me say in no uncertain terms that some of the people with whom you will deal will be very difficult. Why is that? Largely it is because of three things: ·         We deal in situations that affect people’s living arrangements, making even the smallest of issues seem very, very personal to the resident. ·         People find community associations a perfect place to enact personal agendas. ·         There are no repercussions for bad behavior. The… Read More

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The No-Decision Decision

Managerial life is full of problems that need to be solve either by us directly or by others making decisions and tasking us to carry out those decisions.  As much as this happens, many is the time we as employees of management companies and agents for our Boards have to rely on others who don’t want to make decisions, so they don’t. This is the no-decision decision. All right, the “no-decision decision” is a misnomer because no-decision is a decision. 1 Here’s how it goes: As either the agent of the Board or as an employee you take a problem or policy issue you genuinely do not have the authority and/or knowledge to… Read More

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Conflict Management

I know it’s a shock, but, there’s a lot of conflict in community management. Some of the most difficult, from a manager’s point of view, is that which arises between Board members. That conflict can be very stressful, particularly when the members try to drag the manager in to their internal spats.  Truth be told, when it comes to  Board member conflict there are only a few places the manager can, or should,  be proactive in resolving it.   The vast majority of Board conflict is  not only rife with danger for the average manager, but irresolvable by them anyway. First, let’s identify why the Board conflict arises. It’s important to… Read More

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Leadership by Example

Leadership by Example A short treatise for managers and others By Julie Adamen There is a spectrum of leadership ability, and most of us will be in the middle of that spectrum, between truly great and abysmally poor.  What does this have to do with you? Each one of you reading this is a leader, whether you want to be or not. We are in the leadership business because leadership is influence and you must agree that as part of our job we continually influence people and events.1 Working in our industry means you are in a position of leadership on the front lines with staff, vendors, Boards, owners and… Read More

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