Telling the Story of Community Association Insurance

Most condominium association residents are likely to have little or no understanding of the insurance that protects the association in which they reside. Let’s face it; there just isn’t a lot of glamour in discussing deductibles, coinsurance, liabilities and such that make up the community association insurance story. Telling the story of your community’s insurance coverage is going to be a challenge but if done properly, can yield a wealth of rewards. Start with the basics. Every resident needs to know that the community has insurance and that the insurance covers certain elements which the entire community owns in common. Every resident also needs to know that community association insurance… Read More

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Commit to Unit Owner Education. Reward Yourself with a Better Community!

For years, I have been writing about the importance of communication as it relates to community association living. I have stressed how important it is that you tell your story well and that you tell it often. Condominium newsletters, HOA newsletters, letters, websites and any other tools used to communicate need to educate readers about what is happening within their associations and why. There has never been a time when communication and education efforts between Board Members, Property Managers, and unit owners have been more important. Community Association Volunteer Leaders at many events that I attend often indicate that there seems to be a vacuum of education between Board Members… Read More

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Elected to the Board… Now, What?

You’ve been an active community member for a few years. You served on a Committee or two and shown you have the right stuff to be a community leader. A neighbor who already serves on the Board suggested that you should run for a vacant seat. You finally decided to raise your hand at the Annual Meeting and volunteer to serve on the Board of your condominium or HOA. Enough of your fellow unit owners voted for you and you are now on the Board. Congratulations! Now, what? If you think it is simply enough to “do your best” while serving on the Board, you may be in for a… Read More

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Volunteers R.O.C.K.!

Volunteers R.O.C.K.! Rally to Optimize Community Karma By Margey Meyer, CMCA, PCAM President and CEO, CADRExperts LLC Community Association Dispute Resolution Experts “Common areas do not automatically create a sense of community. Nurturing the community spirit is probably the greatest challenge facing community associations today.”—CLIFFORD TREESE, CPCU, ARM, CIRMS and community association guru extraordinaire So, how can an association nurture community spirit? Through its volunteers! This article will offer a few thoughts on how to encourage volunteerism and some ideas on fostering community spirit. First, the basics. If you’re a manager fortunate enough to work with a developer when the community is but a gleam in his or her eye,… Read More

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Think before you speak

Think before you speak Craig Huntington President, Alliance Association Bank Think before you speak—we have all heard what we need to know about communication, and we’ve heard it dozens of times.  Everyone writes about communication, even more talk about communication—but no one thinks about communication.  Let me say this one more time, no one thinks about communication. If you Google communication, you’ll return roughly 322 million pages—Google leadership and you return about half that—Google Brittney Spears and you drop down to 13.4 million pages.  So clearly communication is a topic of much discussion.  But the topic stops at conversation—it never moves to the next step. So what is the next… Read More

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Our Association Has Trouble Getting Owners to Attend Our Annual Meeting. Do you have any Tips on How to Increase Attendance?

By Beth Mulcahy, Esq. Yes, I do! Here are a few of our firm’s suggestions on how to increase attendance at an Annual Meeting. ♦ Announce the annual meeting date, time, and location in as many places as possible ♦ Plan and publicize a social event after or before the meeting and include food ♦ Give away door prizes or conduct a raffle (vendors of the association may be willing to donate door prizes) ♦ Give away awards for best lawn, flowers, best holiday decorations, etc. ♦ Establish a program; have a discussion on hot topics such as increasing the assessment rate, crime or common area improvements ♦ Arrange for guest… Read More

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5 Steps to Limit Potential Board Member Conflict

Did You Know? STEPS TO LIMIT POTENTIAL BOARD MEMBER CONFLICT 1. Give all board members an opportunity to contribute with equal time; 2. Consider enacting regulations, such as discussion time limits; 3. Allow follow up discussion on a topic after all board members have been given the opportunity to speak; 4. Educate new board members on board processes and outstanding issues; 5. Encourage mentoring of new board members.

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KEEP CALM AND CALL THE MEDIATOR!!

KEEP CALM AND CALL THE MEDIATOR!! As a Community Association Member, have you ever had trials and tribulations like…… My neighbor lets his iguana swim in the community pool- What, your neighbor has an iguana? Well, the Treasurer and Vice-President of our Board are at war with each other- Is that all? We have widespread parking disputes. That’s nothing! We have one unit owner that keeps storing his belongings in the Common Area. Well, at least he doesn’t hang superman sheets from the window. No, but the lady next door uses her garage as a disco-tech. The list goes on and on. When troubles like these arise: What to do??… Read More

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Communications and Community Governance

“That government is best which governs least” – Thomas Paine Thomas Paine was one of the Founding Fathers of the United States and dubbed “Father of the American Revolution” by historians. He was born in 1737 and lived a remarkable life that spanned the American Revolution, the French Revolution, and life in France under Napoleon’s rule. His communication skills were legendary and he largely influenced many Americans to take up the cause that became the American Revolution. So important were his writings, we still talk about him today. Community Association Volunteer Leaders (CAVLs as they are designated by CAI) would do well to heed the words of Thomas Paine. In… Read More

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Former Condo Board President Feeling Threatened by New President

W.R. from New Haven County writes: Dear Mister Condo, I been having serious issues with the new president and other board members since I stepped down a year ago. This position went to the new president’s head to the point where she put all my neighbor’s business out in the community and when my neighbor addressed her via email she then called the management company to tell them she felt threatened by her. Then we were going back and forth via email about some of the bylaws & rules and as well as rumors that she was talking trash about me, she turned around and falsely accused me of threatening… Read More

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